How To Download An Event From The Cloud

Download a Recorded Event on Amcrest Cloud

The Amcrest Cloud allows you to easily download events straight from your cloud account to your computer or mobile device using our enhanced searchability features. For more information on how to download events from the cloud, please refer to the information provided below. 

 Visit amcrestcloud.com and log into your account. 

Locate the playback timeline. Each event on the timeline will be represented as a darker blue event, which is a motion detection event, and a lighter blue event will be a continuous recording event (if applicable).  For more information on how to upgrade your account to a continuous recording plan, click here.  

Note: Use the timeline options to skip behind or ahead while reviewing a recording. 

To download an event from the timeline, hover your mouse over the event and click "Download this event". 

Please note, if you hover your mouse over the event in the timeline, you will be able to preview the event as well before you download it. 

Click on the cloud download icon ( ), a download link of the event will be generated and available in the settings menu under Downloads. Click OK to generate the link. 

To access the Settings menu, click on the ( ) icon and click Settings.

Click on the download link in the Downloads section to download the event to your computer. Please note, the archived downloads will be kept for 24 hours on this interface. 

The event will be saved as a .zip file. Unzip the .MP4 file to view the recording. 

How to Download an Event Using the Amcrest Cloud App

Events from your cloud account can also be downloaded to your smartphone using the Amcrest Cloud app. The Amcrest Cloud app is available on both the App Store and Google Play Store. 

Step 1: Open the Amcrest Cloud app and tap on the device. 

Step 2: Use the timeline to locate the event and click play to view the event.

Step 3: When viewing the event, tap the options icon ( ) located in the upper right-hand corner of the screen and tap Download. 

Step 4: Allow the app to access your photo gallery and allow the event to be saved to your photo gallery. Once the event has completed downloading, you can view the event in your photo gallery.