The Amcrest Cloud does not currently support H.265 compression. Most Amcrest products will come default to H.264 compression to compensate for this, however, if the device has been manually adjusted to H.265 compression before adding it to the cloud, it will need to be manually reverted back to H.264 for optimal performance in the cloud. Please note, the compression will need to be adjusted either using the web user interface (web UI) using a web browser, or using the Amcrest View Pro app.
Note: If your camera is connected to an NVR, please make sure to disable the "H.265 Auto Switch" option to avoid having the camera reverting back to H.265 compression.
For more information on how to change the compression of your device to H.264, please refer to the information provided below.
Changing to H.264 Using the Web UI
Step 1: Access the web UI for your device using a web browser. For more information on how to access the web UI click here.
Step 2: In the web UI, navigate to Setup>>Camera>>Video.
Step 3: Click on the Encode Mode dropdown menu and select H.264
Step 4: Click Save to save the H.264 settings.
Changing to H.264 Using the Amcrest View Pro
If you do not have access to your camera using a web UI the compression can also be switched using the Amcrest View Pro app. To change the compression using the Amcrest View Pro app, please refer to the information provided below.
Step 1: Open the Amcrest View Pro app and access your device. Click on the main menu option ( ) and select Configuration Center.
Step 2: In the Configuration Center, click on Video Stream.
Note: If multiple devices are connected to your app, select the device you would like to adjust.
Step 3: Select the Main option to access the Main Stream and tap on Encode.
Step 4: Click the H.264 option.
Step 5: Click the Save icon ( ).
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