Amcrest Cloud Troubleshooting
Experiencing issues connecting your camera to Amcrest Cloud?
During the initial setup of the camera, you will connect it to the internet by ethernet or WiFi. As soon as the camera has been connected to the internet there's a 2 hour time frame to add it to Amcrest Cloud, otherwise the camera will disconnect from the cloud for security reasons.
At that point the camera keeps disconnecting from the cloud, the camera will need to be powered off and back on. This will re-connect the camera back to the cloud. Ensure the camera is added to the Amcrest Cloud account once more within the 2 hour time frame.
Bandwidth plays a big part in reviewing the camera through Amcrest Cloud. With a low upload speed you may have delays logging into the camera interface, the camera video feed may be choppy or have a black screen, the recordings may be less than 30 seconds or appear to have ghosting images.
For optimal remote viewing of the camera we recommend an upload speed of 2Mb/s per camera to avoid latency, recording issues, and other networking limitations.
If you're unable to view your camera or find recordings to playback on your cloud account with your connected network, you may have an upload speed less than required for the desired video quality. Lower the video quality of the camera to the optimal speed approximation listed below.
No Recordings to Playback or Live Viewing
- Check the camera's connectivity. Try navigating to the internal IP address of the camera.
- Try removing the camera from Amcrest Cloud and adding it again. This resets the settings required for activation.
- Try rebooting the camera. Power cycle the camera by unplugging the power adapter and plugging it back in to reset.
- Amcrest Cloud relies on motion detected events sent from the camera. Check the camera's log for recent occurrences.
- Did the IP address change on the camera due to loss of power or relocation? Ensure your camera's IP address is set to static and not DHCP.
- Has the DNS been set up on the camera? We recommend Google's DNS. (Preferred DNS: 22.214.171.124 / Alternate DNS: 126.96.36.199)
- *Upgrade the camera to the latest firmware.
Amcrest Cloud storage limits refer to the number of days the cloud keeps your media. For instance, a 7 day plan saves recorded media from the last 7 days, same for the 14 and 30 day plans, etc. For more information on how to upgrade your current cloud storage plan, please visit: amcrest.com/cloud
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