How To Find The Model Number of Your Device
Knowing the model number of your device is important if you are locating and upgrading firmware, requesting technical support, or any other kind of basic tasks related to the device. A model number can be listed with the following prefixes, IPM, IP2M, IP3M, IP4M..etc depending on the specific model of you camera. For DVRs/NVRs, DVR model numbers typically begin with AMDV, and NVRs begin with NV prefixes. The model number of your device can be found in several different areas:
- Serial Number tag on the back/side/bottom of the device
- On the box that the device came with
- Using the Amcrest Knowledge Base
- Contacting Support
Serial Number Tag
The serial tag is the most efficient means of locating a model number. A serial tag can be found on the back/side/bottom depending on the device and will include the following information; serial number, model number, power adapter recommendations (Input), as well as a scannable QR Code which includes quick access to the serial number.
The model number for the camera can be found in the MODEL field on the tag as highlighted in the image below:
On the Box
You can also find the model number of your device printed on the box that the device came with. The model number can be found in the item description on the box, or on a printed serial tag affixed to the box.
Using Amcrest Knowledge Base
The Amcrest support knowledge base is another great tool to use when locating the model number of your device. To access the knowledge base, visit amcrest.com/support. All model numbers listed can be found in specific categories related to the type of device you are searching. For instance, if you have an outdoor WiFi or PoE camera, you will click on that section on the support page, all model numbers for that category will be listed in this section:
Locate your specific camera from this section and beneath the image for that camera you will notice the model number associated with that specific device.
If you are still having troubles finding the model number for your device, feel free to email us at [email protected] or give us a ring at 888-212-7538 and we will be more than happy to assist you.