How To Perform a Factory Reset (5000 Series)

The information listed in this article are for factory reset procedures. Performing a factory reset on your NVR will revert the device back to its original factory settings. If you are in need of a password reset and require more information on the password reset  procedure click here

To begin the physical factory reset process you will need to remove the NVR cover. Use a Phillips head screwdriver to remove the four screws on the back and sides of the device. Once the screws have been removed, lift the lid to expose the NVR's motherboard. Each motherboard may vary in size from model to model. 

On the motherboard you will notice a small black button. This is the factory reset switch for your device: 

To factory reset the device, hold the reset button down and unplug the NVR from power. Once power is removed from the unit, continue holding the factory reset switch for 4 - 5 seconds, continue holding the reset switch and plug the power supply back into the unit. You should hear a beep if not that is alright. Continue holding the reset switch and allow the device to initialize for 20 - 30 seconds and then release the switch once the system finishes loading. 

When complete the NVR will be reset to its original factory settings allowing you to initialize the device.