Password Reset Procedure

In order to reset your password for the 960H DVR, you will need to request a "super" password from our support team so you can reset your system.

To provide our support team the information needed to reset your DVR password, please do the following when contacting us:

1. On the main login screen of your 960H DVR, there is a "Forgot Password" button. Please click on this button.

2. Once you click this button, you will be provided a code that we will use to generate a "super" password. This is the code you should send to us.

Please contact us using the "Submit A Request" button at the top of the page, or e-mail us at


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