How To Perform A Factory Reset
The actual reset process on these models requires opening the camera and getting to mother board. The reset switch will be off to the side.
Note: Prior to performing a physical, hard factory reset, it is recommended to first perform a reset via the web user interface (Web UI) of the camera on a computer. This is useful as well if you do not have direct, physical access to your camera. For more information on how to perform a factory reset in the web UI of your camera, click here.
Now let’s get started. Please ensure power is still going into the camera while performing the process.
Step 1: Unfasten and remove the top shield of the camera. No necessary but will make the process much easier.
Step 2: Carefully remove the top plastic covering around lens and IR.
Step 3: Remove the 4 security screws to remove the lid with IR LEDs to expose the camera’s motherboard.
Step 4: Unplug the IR LEDS. Thiis is not completely necessary but recommended.
Step 5: Locate the small factory reset switch on the motherboard The reset switch is by the IR LED plug.
Step 6: Press and hold for about 45 seconds allowing the camera to reset. Once the reset is complete, reassemble the camera.
Note: The username and password and all settings for your camera will return to its factory default settings. The username and password default are both admin.
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