Prior to performing a physical, hard factory reset, it is recommended to first perform a reset via the web user interface (Web UI) of the camera on a computer. This is useful as well if you do not have direct, physical access to your camera. For more information on how to perform a factory reset in the web UI of your camera, click here.
A factory reset will revert the camera back to its original factory settings. Please note, this will erase all settings applied in the camera that has been previously customized by the user. This includes all passwords or other critical login information. To proceed with the factory reset procedure of this camera, please follow the steps below.
Note: The device must be powered on to perform the factory reset procedure.
Step 1: Please locate the back panel located on the back of the camera lens. You will need to remove this back panel. This can be removed with a basic Phillips head screwdriver.
Step 2: Locate the reset button that is attached to the motherboard of the camera. Once you have removed the back plate of the camera you will see the metal reset switch.
Step 3: Press and hold the reset switch for about 30 - 45 seconds and release. The unit will then begin to rotate in a 360-degree motion and then return to its original position. Once the device has finished its reset process your default username and password will be reverted back to its default setting which is admin.