NVR Password Reset Request (HS Models)

NVR Password Reset Request (HS Models)

If you have lost or forgotten the password associated with your HS model NVR and would like to reset the password. Please follow the instructions provided below.

Typically, an unlock pattern is the default means of accessing your NVR. If you have forgotten or need to reset the unlock pattern for your device click on the Forgot Unlock Pattern button. 

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Next, in the system login screen, click on the Forgot Password icon () to access the Reset Password menu. 

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Note: To provide a secure password reset environment a valid email address, serial number, etc may be requested. All acquired information is only used to verify the validity of the request and a means of providing a security code to you. If you agree and would like to continue with the reset process click OK to continue. 

There are two ways to reset your password, you can use the QR code method, or via assigned security questions that were set by you during initial setup. We will begin with the QR code method first.

QR Code Method

Using the QR code method to reset your password will require you to scan the QR code on the screen. You can use a number of QR code scanning apps, however, in this example we will be using QR Code Reader. 

To proceed, scan the QR Code, in the app you will notice a special string for text.

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Copy and paste this information into an Email and Email it to support_gpwd@htmicrochip.com 

A confirmation Email will be sent to you with a security code. The confirmation Email will be delivered within a 24 hour period of sending the Email. 

 

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Open the email and locate the generated security code that was sent to you. This will be the security code you will need to type into the NVR to reset your password. 

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Note: The security code that was provided will only be valid for 24 HOURS. If you do not use the code within 24 hours a new one will have to be generated to complete the password reset process. 

Next, enter the provided security code from your email into the Security code field in the Reset Password menu then press Next to continue. 

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Type in the new password for your device in the New Password field and type it again into the Confirm Password field. Please note, it is recommended to use a password that has between 8 to 32 characters using a combination of letters and numbers. Please do not use special characters such as, ( ' " ; : &). When you have entered a strong enough password, click on the Save button to save the new password to your device. 

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Your new password is now applied to your device, click YES to apply the changes. 

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To sync this password to other remotely connected devices via the default protocol, click on YES. If you do not want to apply the new password to any remotely connected device, click on NO. 

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Click on the Finished button to proceed. 

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Enter in the new password and click OK

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You will now be able to access the NVR with the new password.

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Security Questions

If you do not want to use the QR Code method to reset your password you can answer the assigned security questions that were set by you during initial setup. To begin, navigate to the System Login menu and click on the Forgot Password icon (My_Great_Capture_Screenshot_2018-09-19_10-41-06.png) to access the Reset Password menu. From the Reset Type drop down menu select Security Questions.

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Enter the answers that you assigned for each security question and press Next Step to continue. 

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Type in the new password for your device in the New Password field and type it again into the Confirm Password field. Please note, it is recommended to use a password that has between 8 to 32 characters using a combination of letters and numbers. Please do not use special characters such as, ( ' " ; : &). When you have entered a strong enough password, click on the Save button to save the new password to your device. 

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Your new password is now applied to your device, click YES to apply the changes. 

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To sync this password to other remotely connected devices via the default protocol, click on YES. If you do not want to apply the new password to any remotely connected device, click on NO. 

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Click on the Finished button to proceed. 

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Enter in the new password and click OK

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You will now be able to access the NVR with the new password.

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