If you are requesting a password reset you will be required to provide proof of ownership. In the meantime, here are a few quick steps that can help you restore your password without having to proceed with a password reset.
Have you attempted admin for the password and username?
Additionally, if you are attempting to reset a password manually, you can do so via the system login screen.
Step 1: Please click the lock icon in the system log in screen:
Note: This will only be applicable if security questions were set up prior to the password reset request. We recommend all customers to use this feature and can be set up at any time after the password is restored.
Step 2: Once the icon is pressed you will then be taken to a "Reset menu". In this menu, you will be asked to confirm a series of security questions. Next, you will be prompted to add a new password and confirm it:
If the problem still persists and you are in need of requesting a password reset for your device, please click on the link below and fill out the form provided.
Please fill out each section of the form and provide as much information as possible regarding your claim.
Note: You MUST have direct access to the device, an internet connection, and a monitor connected to your DVR or NVR.
For security reasons, as per the form, you will need to provide the exact model of your device, serial number, date displayed on your device, phone number, email address, and proof of ownership. We ask for customers to submit proof of ownership before we can give out any password resets. Please provide a screenshot (.jpeg, .png, etc.)of the order if the purchase was made directly from Amcrest. A .pdf file of the receipt or invoice is also sufficient. Once verified, we can then send out the passwords to perform a reset.
Passwords provided based on the date of the system. This may be different from the actual date. It can also be found on the timestamp of each camera frame if enabled.
For more information on date displayed on your device, please see the image below for your reference:
Password resets must be done directly to the DVR/NVR. If you do not have a monitor connected to it, it will be necessary to have a temporary one connected to do this process.
If however these steps prove unsuccessful and the problem still persists, we will be happy to assist you further in regaining access to your device. Please feel free to reach out to us as well at 888-212-7538 during our business hours (Monday through Friday 8:00AM - 7:30PM CST). We also do provide weekend support until 5:30 PM CST on Saturdays and Sundays.