Editing Username & Password via the Amcrest Cloud interface
Amcrest has taken several steps to prioritize security by introducing several important security updates for Amcrest cameras.
Recently, we have updated the security features offered by Amcrest that includes upgraded camera firmware and enhanced authentication features. Cameras that were sold prior to these updates require two actions to be taken by our valued Amcrest Cloud customers.
- Please ensure you have the latest version of your camera's firmware by visiting: https://amcrest.com/firmware.
- Enhance your camera's authentication to Amcrest Cloud by supplying your camera's username and password for each device associated with your Amcrest Cloud account. Simply login to Amcrest Cloud on the web or mobile app and edit your camera settings, then enter your camera's username and password.
Once you have taken these two steps your cameras will be even more trusted and secure with Amcrest Cloud.
Please note: After December 15, 2016 all cameras connected to Amcrest Cloud will require the camera's username and password to continue operating on the service, so please take this action immediately.
Below are the steps on how to update your username and password to Amcrest Cloud as per our security update
STEP 1: After logging into Amcrest Cloud, you will be shown the Live View page by default. Click on the downward arrow on the right side of the camera’s name that you’d like to update and click ‘Edit’.
STEP 2: You will see a pop-up appear on the screen. The last two fields on this pop-up are for the username and password of the camera. Proceed to enter in both the current username and password of the camera.
STEP 3: Click ‘Save’. If the credentials you entered were correct, your live feed should resume as normal.
How to update your credentials on the Amcrest Cloud App:
Step 1: Log in to the Amcrest Cloud App on your smart phone. On the Live View page, tap the gear icon on the top right-hand corner.
Step 2: Next on the 'Camera Settings’ Page, tap ‘Camera Password’.
Step 3: Input your camera credentials as shown below:
Step 4: After inputting the camera credentials, tap the back arrow, then tap the ‘Save’ button on the top-left hand corner, as shown below.
Note: On Android devices, the credentials will be saved once you tap the back button on the ‘Camera Password’ page.