Amcrest Troubleshooting Assistance

My IP Config Tool Doesn’t Show Any Of My Devices:

  • Ensure the device is powered on and that your computer and device are connected to the same local network.
  • Allow the app through your firewall. To allow the app through the Windows firewall, open the start
  • menu and type “Windows Firewall”. (Fig. 1)

  • Click the option that says Windows Firewall.
  • On the left panel, click “Allow an app or feature through Windows Firewall”. Locate “amcrest ip config” on the list.
  • Click the “Change settings” button then check both boxes next to the entry, Private and Public. (Fig. 2)

  • If you don’t see this entry, click the “Allow another app…” button. On the window that pops up, click “Browse”. Navigate to C:\Program Files (x86)\Amcrest IP Config or C:\Program FilesAmcrest IP Config if you’re using a 32bit operating system. Select the “Amcrest IP Config.exe” file and click “Open”. (Fig. 3) 

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  • Click the “Add” button on the remaining window. Make sure both boxes are checked, Private and Public. If you have another antivirus or firewall, make sure to allow it through that one as well.
  • Specify what subnet you want the app to look in. First find the IP address of your computer.
  • Open command prompt by opening the start menu and typing “cmd”.
  • Select the “Command Prompt” option. A black window will open.
  • Type “ipconfig” and press enter. Depending on how you are connected the adapter name might be different than in this example. Locate the item “IPv4 Address”. In this example, it is 10.2.0.6. (Fig. 4)

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  • Open the Amcrest IP Config tool and click the settings button.
  • Check the “Search by IP domain” option and in "Start IP" enter the IP address of your computer, but change the last number to 0. Make sure “IP Number” is set to 255. Click OK to save these settings. (Fig. 5)

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  • Ensure there are no conflicting programs. Some programs also search your local network using the same processes. Close any programs such as Wireshark or Netscan.

I Get the Error Message “User Locked” When I Try To Login:

  • There is a lockout feature that is enabled when the wrong password is used too many times. Either wait 30 minutes or power cycle (turn camera on and off) the device to reset this feature.

My Camera Makes a Clicking Noise When I Turn My Lights On or Off:

  • This is normal. The sound you’re hearing is the IR filter enabling or disabling. The camera has an IR filter to provide better color during daytime or in well-lit areas. When it becomes dark enough and the IR lights are needed, the camera will slide this filter over to use the additional IR lighting. The same thing happens in reverse when it becomes bright enough.

I Keep Losing Connection to My Camera:

This issue can be caused by many different factors. Here are a few things you can try:

  • If your camera camera is connected via Wi-Fi, try positioning it so it can receive better signal. Different smartphone apps can will analyze where the best Wi-Fi signal is located.
  • Check your wireless router. Most routers over time will collect errors and start to degrade in performance. Power cycling the router will clear these errors and improve performance in most cases.
  • If this issue is happening on your smartphone, try connecting to WiFi instead of mobile data. If you get a stable connection while using your local WiFi, but at all other times it is intermittent, it is likely that your internet speed is insufficient. Almost all internet connections will give you 1/10th the upload speed compared to your download speed. Try lowering the bitrate under Setup>Camera>Video on the camera's WebUI. This will lower the amount of data being sent, but it will lower the quality. A wired connection will be faster and more stable than a wireless connection 100% of the time. If you can hard wire your camera, this will provide the best performance.
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