Firmware Upgrade Change 9/8/16

The latest Amcrest firmware will save all future data in .mp4 file type. This will make the current .DAV files inaccessible and incompatible with the latest firmware. To continue the firmware process without saving any DAV files, please proceed to section 2 “Upgrading the Firmware”.

If you wish to retrieve, view, or convert your DAV files in the future, we recommend transferring or saving these files from your SD card before flashing the latest firmware. To save, transfer, or backup data from your camera’s SD Card, please continue reading the instructions in the first section of this article, “Save Your Files”.

To be able to view your saved files after upgrading to the firmware, ensure you have a media player that is compatible with DAV files like the Amcrest Smart Player. Download the Amcrest Smart Player software here for PC  and here for Mac.

We also recommend formatting your SD card after completing the firmware upgrade which will delete all files. Please click here for detailed instructions on how to format your SD Card.

1. SAVE YOUR FILES

There are two ways to retrieve and save your files from your camera’s SD Card. One is by directly inserting the SD card into your computer's SD card slot. Below are steps to save your files with your PC (subsection A) or Mac (subsection B). Alternatively, if you prefer to save your files by manually downloading them from the Amcrest Web View see subsection C. 

A) USING YOUR PC TO SAVE YOUR FILES

1. Remove the SD card from the back of your camera.

2. Connect the SD card to your computer.

If your computer has an SD card slot, insert the SD card directly into the port. If you are using a MicroSD card, you will need an adapter to allow it to fit into standard sized SD card ports.

  • If your computer does not have an SD card port built-in, you can use an external USB card reader that plugs into any USB port on your computer.
  • Link a portable device such as your cell phone or digital camera via a USB cord to your computer. Insert the SD card into your portable device and it will temporarily act as an SD card reader.

3. Click to open desktop view and navigate to “This PC” drive or sometimes called “My Computer”.

4. Locate your SD Card reader under “Devices and drives”, usually a letter is associated with the reader. In the example below, the SD Card reader letter is “F”. If you have more than one SD Card connected to your computer, ensure you are working with the correct one.

5. Double-click on the SD Card reader volume. This will open another window with all your files.

6. Save your files to your computer or another storage device.

B) USING YOUR MAC TO SAVE YOUR FILES

1. Remove the SD card from the back of your camera.

2. Connect the SD card to your computer.

If your computer has an SD card slot, insert the SD card directly into the port. If you are using a MicroSD card, you will need an adapter to allow it to fit into standard sized SD card ports.

  • If your computer does not have an SD card port built-in, you can use an external USB card reader that plugs into any USB port on your computer.
  • Link a portable device such as your cell phone or digital camera via a USB cord to your computer. Insert the SD card into your portable device and it will temporarily act as an SD card reader.

3. The SD card will mount automatically onto your desktop. Double click on the drive icon to open the file folder.

4. Move and save your files to your computer or another storage device.

C) DOWNLOAD YOUR FILES VIA AMCREST WEB VIEW

Removing the SD card from your camera is NOT necessary for this subsection.

This subsection is specific if you are looking to save only certain files from your SD card as the download process from the Amcrest Web View can be time-consuming.

1. Ensure your camera is connected via and Ethernet cable or WiFi, and proceed to login to the Amcrest View Web using your credentials.

2. Click the Playback tab. On the right panel of the screen, notice the words “File Type” and “Data” with a drop down menu next to it and a calendar right below it.

3. In the calendar, select the date you wish to view recordings. At the bottom of the right panel, click on File List to see recordings.

4. On the right panel, the recorded videos are listed under Start Time in descending order by their time stamps.

5. Click the arrow pointing down (download icon). You will be prompted to choose a folder to save your recording. Navigate to the folder you wish to save your file and click OK.

 

2. UPGRADING THE FIRMWARE

A) UPGRADE THE FIRMWARE VIA AMCREST WEB VIEW

1. Log into the Amcrest Web View as usual.

2. A message box will appear on your screen soon after logging in.

3. Click Ok to download the firmware immediately.You will be redirected to the upgrade subsection. 

The camera will restart and boot up. You are now running on the latest firmware!

B) UPGRADE THE FIRMWARE MANUALLY

For a step by step instructional video tutorial on this step, please click here.

1. Download the most recent firmware from www.amcrest.com/firmware.

2. Unzip the downloaded zip file from amcrest.com.

3. Save the zip file on your computer.

4. Login to the Amcrest Web View

5. Go to Setup. On the left-hand side click on System then click Upgrade.

6. Click on browse then navigate to the firmware file you previously saved.

7. Click Open to upload the firmware file then Upgrade.

The camera will restart and boot up. You are now running on the latest firmware!

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