Password Reset / Factory Resetting PoE Cameras

A hard factory reset is a process to return a camera to its original mode as it was set by the manufacturer. A power cycle (turning camera off and then on) will solve most issues; however other issues require a hard factory reset. Although, a factory reset option is available through the local Amcrest WebUI, resetting the camera this way will not completely revert all the settings to its factory mode. To perform this process, reconfiguration of your camera is necessary.

The cameras do not come with a reset switch or wire. This process will need to be done manually by disassembling the housing near the lens and bridge the two small copper rings together. The process for a hard factory reset for the Bullet and Dome Camera are similar, however the disassembling steps are different.

NOTE: A hard reset will also reset your camera’s credentials back to admin for both the username and password.

POE BULLET CAMERA HARD FACTORY RESET

Before you begin, ensure you have these items listed below available and ready for use:

  • POE Camera is powered on
  • Paper clip, safety pin, or similar item made of metal

For a complete hard factory reset on the Bullet Camera model, the process involves opening the camera to access the mother board. Power to the camera must be available to perform the reset.

1) Disassembling the POE Bullet Camera

  • Remove sunshade by unscrewing the thumbscrew.
  • Unscrew the lens cover.
  • Slowly pull the IR board with the LEDs away from camera, the foam ring around the lens will come off with the LEDs rings. Do not pull on the IR board too far, it does not need to be disconnected.
  • Remove the plastic ring.

 2) Resetting the POE Bullet Camera

  • Note two small copper rings near white and blue cables connect to the board.

  • Bend the paper clip or similar items so the two ends are the same length and distance apart as the copper rings.
  • Touch and hold the metal object to the copper rings for 10 to 15 seconds while the camera is powered on.

NOTE: Paper clip does not need to go through the copper rings, simply rest on the edges.

This will cause a brief circuit and a series of faint, small clicks may be heard while holding it. The first set of clicks indicates the camera is powering down and the other set of clicks indicates the camera powering back on.

3) Assembling the POE Bullet Camera

  • The IR board will only go back in one direction as the plastic feat it sits on are grooved for only one placement.
  • Have the IR board sit neatly on the plastic feat, then place the plastic ring back.
  • Screw the lens cover on and ensure it is tight as this is what makes the camera weatherproof.

POE DOME CAMERA HARD FACTORY RESET

Before you begin, ensure you have these items listed below available and ready for use:

  • POE Camera is powered on
  • Paper clip, safety pin, or similar item made of metal
  • T10 Torx Screwdriver or bit

For a complete hard factory reset on the Bullet Camera model, the process involves opening the camera to access the mother board. Power to the camera must be available to perform the reset.

1) Disassembling the POE Dome Camera

  • Unscrew the locking ring (the very bottom band with the word “Amcrest”).
  • The locking ring will come off over the camera, and the next two bands will also slide off.
  • Rotate the eyeball lens to line it up.
  • To take apart the eyeball use a T10 Torx screwdriver or bit. Unscrew the two screws on the back.
  • Remove the lens cover.
  • Slowly pull the IR board with the LEDs away from camera, the foam ring around the lens will come off with the LEDs rings. Do not pull on the IR board too far, it does not need to be disconnected.

2) Resetting the POE Dome Camera

  • Note two small copper rings near white and blue cables connect to the board.
  • Bend the paper clip or similar items (must be metal) so the two ends are the same length and distance apart as the copper rings.
  • Touch and hold the metal object to the copper rings for 10 to 15 seconds while the camera is powered on.

NOTE: Paper clip does not need to go through the copper rings, simply rest on the edges.

This will cause a brief circuit and a series of faint, small clicks may be heard while holding it. The first set of clicks indicates the camera is powering down and the other set of clicks indicates the camera powering back on.

3) Assembling the POE Dome Camera

  • The IR board will only go back in one direction as the plastic feat it sits on are grooved for only one placement.
  • Screw the eyeball back on using the T10 screwdriver.
  • Align the two top bands.
  • Screw the bottom locking ring back.

 

 

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